Privacy Policy – Phone Studio
Last updated: December 2025
This Privacy Policy explains how Phone Studio (“we”, “us”, “our”) collects, uses and protects your information when you visit our website or contact us for repairs and services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who we are
Phone Studio is a local phone, tablet and computer repair shop located at:
Phone Studio
2 Glenabbey Dr, Unit 5
Courtice, ON L1E 1B9
Canada
If you have any questions about this policy, you can contact us at:
Email: courtice@phonestudio.ca
Phone: 905-433-8989
2. Information we collect
2.1 Information you provide to us
When you contact us, request a quote or book a repair, you may give us:
Name
Phone number
Email address
Device type, brand and model
Description of the issue or service requested
Your preferred contact method
Any other details you choose to share in a message or form
If you visit our store, we may collect similar information in person when we create a job ticket or invoice.
2.2 Automatic information (website usage)
When you use our website, some information may be collected automatically, such as:
IP address
Browser type and version
Device type (desktop, tablet, mobile)
Pages visited and time spent on each page
Date and time of your visit
Referring website (if you clicked a link to reach us)
This is typically collected through cookies or similar technologies to help us understand and improve our website.
3. How we use your information
We use the information we collect to:
Respond to your messages, quote requests and questions
Book and manage repairs and services
Contact you about your device status, pricing or pickup
Provide customer support and warranty service
Improve our website, services and communication
Maintain business records, accounting and warranty history
Send important service-related updates (not spammy marketing)
We do not sell your personal information to third parties.
4. Cookies and analytics
Our website may use cookies and similar tools to:
Help the site function properly
Remember basic preferences (for example, forms you’ve filled)
Understand how visitors use our website so we can improve it
Support basic analytics and, if we use them, advertising tools
You can control cookies through your browser settings. If you disable cookies, some parts of the site may not work correctly.
If we use third-party analytics tools (for example, Google Analytics), they may collect usage data according to their own privacy policies.
5. Contact forms and online requests
When you submit a Repair Quote or Contact form on our website:
The information you enter is sent to us by email and/or stored in our website system.
We use this information only to respond to your request, follow up about your device or provide service-related information.
You can ask us to correct or update your contact details at any time.
6. Payments and in-store information
If you pay in store:
We may record basic payment details on invoices (for example, last 4 digits of a card or transaction ID), but we do not store full credit card numbers.
Card payments are processed by third-party payment providers who handle your card details according to their own security standards and privacy policies.
7. How we protect your information
We take reasonable steps to protect your information, including:
Limiting access to your information to staff who need it for their work
Using passwords and basic security measures on our systems
Being careful with physical access to your devices when they are in our shop
However, no method of storage or transmission is 100% secure. We cannot guarantee absolute security, but we do our best to keep your information safe.
8. How long we keep your information
We keep your information only as long as necessary to:
Provide you with our services
Maintain records for warranty, accounting and legal purposes
Understand and improve our business
When information is no longer needed, we take reasonable steps to delete or anonymize it.
9. Sharing your information
We may share your information with:
Service providers who help us operate our business (for example, web hosting, email, payment processing or analytics). They only receive the information needed for their work.
Law enforcement or authorities if required by law, court order or to protect our rights, property or safety.
We do not sell your personal information to marketing companies.
10. Your choices and rights
Depending on your location and applicable laws, you may have rights such as:
Requesting access to the personal information we hold about you
Asking us to correct inaccurate or incomplete information
Requesting deletion of certain information, subject to legal requirements
Opting out of certain types of communication
If you want to exercise any of these rights, contact us at courtice@phonestudio.ca. We’ll do our best to help, subject to our legal obligations and record-keeping needs.
11. Children’s privacy
Our services are aimed at adults and general customers. We do not knowingly collect personal information from children without permission from a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will review and delete it where appropriate.
12. Links to other websites
Our website may contain links to third-party websites (for example, maps, social media or external tools). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to check this page occasionally to stay informed about how we handle your information.
14. How to contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, you can contact us at:
Phone Studio
2 Glenabbey Dr, Unit 5
Courtice, ON L1E 1B9
Canada
Email: courtice@phonestudio.ca
Phone: 905-433-8989
