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FAQ

Repair questions, answered plainly.

This FAQ collects the quote-first and warranty-first answers customers need before bringing a device to Phone Studio.

  • Free diagnosis
  • 90-day warranty
  • Walk-ins welcome

Straight answers

Common questions about repairs in Courtice.

  • Walk-ins welcome. Calling ahead helps confirm parts and timing before you come in.

  • Pricing depends on model, part, and damage, free diagnosis and a clear quote before any work.

  • 90-day warranty, parts and labour.

  • Most common phone, tablet, and computer repairs are same-day fixes when parts are in stock. Board-level or parts-on-order jobs typically take 1–3 business days. We'll tell you the realistic timing during the free diagnosis, before any work starts.

  • 2 Glenabbey Dr, Unit 5, Courtice, ON L1E 1B9. We're a single-storefront repair shop in Courtice. Customers in Oshawa, Bowmanville, and Whitby are served from the same bench, Phone Studio does not have separate locations elsewhere.

  • Mon-Fri 10-7, Sat 10-6, Sun 11-5. Walk in during open hours, or call 905-433-8989 first if you want us to confirm parts and bench time before you head over.

  • Yes, data recovery is one of our most common drop-offs for both phones and laptops. No-fix / no-fee on data recovery, and we tell you up front what's salvageable before any invasive work.

  • Yes. Pricing depends on model, part, and damage, free diagnosis and a clear quote before any work. If the repair isn't economical, for example, a multi-component failure on an older device, we'll say so during the diagnosis and walk you through your options. No pressure either way.

  • 90-day warranty, parts and labour. Same warranty for every customer, if something related to the repair acts up inside that window, bring the device back to 2 Glenabbey Dr, Unit 5 during open hours and we'll re-open the job.

  • We repair most everyday devices, phones, tablets and iPads, laptops and MacBooks, desktop computers, smartwatches and game consoles. Brand coverage includes Apple (iPhone, iPad, MacBook, Apple Watch), Samsung, Google Pixel, OnePlus, Huawei, Motorola, LG, PlayStation, Xbox and Nintendo Switch. If your model isn't listed, call us, it's usually something we can work on.

  • It depends on the device and what's available. We use high-quality OEM or premium aftermarket parts that we trust and have tested. For some models we can offer different part options and explain the pros and cons of each before you decide.

  • No. We don't go through your personal content like photos, chats or social media. We only access what's needed to test your device and confirm the repair. Your privacy matters, and we treat every device as if it were our own.

  • Cash, debit, and major credit cards for repairs and device purchases. If you have questions about payment options, just ask before we start the repair.

  • For many quick phone repairs, you're welcome to wait in or near the store while we work. For longer jobs, tablets, laptops, computers, consoles or heavy damage, it's usually easier to leave the device and come back when it's ready. We'll tell you what's realistic for your repair during the free diagnosis.

  • You can get a quote three ways: call 905-433-8989, walk into the shop in Courtice, or use the Repair Quote form on this site. Tell us your device, model, and the issue, we'll give you a price range and the realistic next steps.

  • We do both. Phone Studio repairs devices, buys phones you no longer need, and sells tested, pre-owned phones. If a repair isn't worth the cost, we can often help with trade-in or replacement options instead of pushing a repair.

  • If you have a written quote from another local repair shop in Courtice, Oshawa, or Bowmanville, show it to us. We'll do our best to offer competitive pricing while still using quality parts and including a proper warranty. We won't cut corners just to be the cheapest.

Real Google reviews

The neighbours have opinions.

A handful of recent reviews, straight from the people who walked in with a broken device. 5.0 stars on Google across 200+ reviews.

5 out of 5 stars

My son's cell phone died and I took it to the store immediately. They were able to identify the problem and get the part order the next day and get it back into my son's hands within 24 hours. Their level of service and quality is unparalleled. I don't think there's another store in Durham region that I'll go to for cell phone and mobile phone repairs. If I could give it more than five stars I would.

RahulCourtice · Phone repair
5 out of 5 stars

Great store in my neighborhood , they change my iPhone 12 pro max battery in 40 minutes and looks really great . Great store in courtice. Highly recommended.

PratikkumarCourtice · iPhone 12 Pro Max battery
5 out of 5 stars

Great customer service. Walked in early morning and requested multiple repairs and was treated with kindness and got my problems solved woth a timely manner. Highly recommend this place to anyone who is in need of an honest company to fix your devices.

MuhammadCourtice · Phone repair
5 out of 5 stars

Excellent service, I had my 8gen ipad glass replaced. Excellent service.

JenishCourtice · iPad 8th gen glass
5 out of 5 stars

I recently visited this computer repair shop and had an excellent experience. Vatsal assisted me throughout the process—he was professional, knowledgeable, and extremely helpful. He patiently addressed all my queries and made sure I understood everything clearly. The service was quick, efficient, and done with great attention to detail. It's not often you come across such genuine customer care and technical expertise in one place. I'm really impressed with the quality of work and reasonable pricing. Highly recommend this place to anyone looking for reliable and trustworthy computer repair services!

MunpreetCourtice · Computer repair
5 out of 5 stars

brought in my iphone smash on the front and back and with a completely broken display, he got it fixed in less than 4 hours for an amazing price! highly recommend brining your devices here for honest and good quality service! thanks again!

DelaneyCourtice · iPhone front + back + screen

Trust

What every Phone Studio repair includes.

  • Free diagnosis · clear quote before any work
  • 90-day warranty · parts and labour
  • Same-day fixes · when parts are in stock
  • Walk-ins welcome · no appointment required
Courtice · Open during business hours

Broken? Bring it in.

Walk in, or call us first, we’ll tell you whether to bring it. Whatever it is, however long it’s been sitting in your drawer, that’s what the bench is for.

Visit
2 Glenabbey Dr, Unit 5
Courtice, ON L1E 1B9
Hours
Mon-Fri · 10:00 AM - 7:00 PMSat · 10:00 AM - 6:00 PMSun · 11:00 AM - 5:00 PM
Email
courtice@phonestudio.ca