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FAQ

Repair questions, answered plainly.

This FAQ collects the quote-first and warranty-first answers customers need before bringing a device to Phone Studio.

  • Free diagnosis
  • 90-day warranty, parts and labour
  • Walk-ins welcome

Straight answers

Common questions about repairs.

  • Walk-ins welcome. Calling ahead helps confirm parts and timing before you come in.

  • Pricing depends on model, part, and damage. You get a free diagnosis and a clear quote before any work.

  • 90-day warranty, parts and labour. Water damage repairs carry a 90-day warranty on the parts we install. Data recovery works differently: No data, no fee.

  • Same-day repair available, depending on parts and how busy we are. Board-level or parts-on-order jobs typically take 1–3 business days. We'll tell you the realistic timing during the free diagnosis, before any work starts.

  • 2 Glenabbey Dr, Unit 5, Courtice, ON L1E 1B9. We're a single-storefront repair shop in Courtice. Customers in Oshawa, Bowmanville, and Whitby are served from the same bench, Phone Studio does not have separate locations elsewhere.

  • Mon-Fri 10-7, Sat 10-6, Sun 11-5. Walk in during open hours, or call 905-433-8989 first if you want us to confirm parts and bench time before you head over.

  • Yes, data recovery is one of our most common drop-offs for both phones and laptops. No data, no fee, and we tell you up front what's salvageable before any invasive work.

  • Yes. Pricing depends on model, part, and damage. You get a free diagnosis and a clear quote before any work. If the repair isn't economical (for example, a multi-component failure on an older device), we'll say so during the diagnosis and walk you through your options. No pressure either way.

  • 90-day warranty, parts and labour. Same warranty for every customer, if something related to the repair acts up inside that window, bring the device back to 2 Glenabbey Dr, Unit 5 during open hours and we'll re-open the job.

  • We repair most everyday devices, phones, tablets and iPads, laptops and MacBooks, desktop computers, smartwatches and game consoles. Brand coverage includes Apple (iPhone, iPad, MacBook, Apple Watch), Samsung, Google Pixel, OnePlus, Huawei, Motorola, LG, PlayStation, Xbox and Nintendo Switch. If your model isn't listed, call us, it's usually something we can work on.

  • It depends on the device and what's available. We use high-quality OEM or premium aftermarket parts that we trust and have tested. For some models we can offer different part options and explain the pros and cons of each before you decide.

  • No. We don't go through your personal content like photos, chats or social media. We only access what's needed to test your device and confirm the repair. Your privacy matters, and we treat every device as if it were our own.

  • Cash, debit, and major credit cards for repairs and device purchases. If you have questions about payment options, just ask before we start the repair.

  • For many quick phone repairs, you're welcome to wait in or near the store while we work. For longer jobs, tablets, laptops, computers, consoles or heavy damage, it's usually easier to leave the device and come back when it's ready. We'll tell you what's realistic for your repair during the free diagnosis.

  • You can get a quote three ways: call 905-433-8989, walk into the shop in Courtice, or use the Repair Quote form on this site. Tell us your device, model, and the issue, and we'll give you a price range and the realistic next steps.

  • We do both. Phone Studio repairs devices, buys phones you no longer need, and sells tested, pre-owned phones. If a repair isn't worth the cost, we can often help with trade-in or replacement options instead of pushing a repair.

  • Yes, we match it. Show us a written quote from another local repair shop in Courtice, Oshawa, or Bowmanville for the same repair and we'll match the price. You still get quality parts and a proper warranty. We won't cut corners just to be the cheapest.

The neighbours have opinions.

A handful of recent reviews, straight from the people who walked in with a broken device. 5.0 stars on Google across 305+ reviews.

5 out of 5 stars

Great customer service. Walked in early morning and requested multiple repairs and was treated with kindness and got my problems solved woth a timely manner. Highly recommend this place to anyone who is in need of an honest company to fix your devices.

MuhammadCourtice · Phone repair
5 out of 5 stars

I recently visited this computer repair shop and had an excellent experience. Vatsal assisted me throughout the process—he was professional, knowledgeable, and extremely helpful. He patiently addressed all my queries and made sure I understood everything clearly. The service was quick, efficient, and done with great attention to detail. It's not often you come across such genuine customer care and technical expertise in one place. I'm really impressed with the quality of work and reasonable pricing. Highly recommend this place to anyone looking for reliable and trustworthy computer repair services!

MunpreetCourtice · Computer repair
5 out of 5 stars

VJ was great to deal with and replaced my lcd screen and screen on my iPad for a great price and same day!

JbCourtice · iPad LCD screen repair
5 out of 5 stars

3rd time is the charm. My S20FE suffered serious salt water corrosion. The first and second repair shop opened the phone and said they could not retrieve the data and photos. Mat and Vijay cleaned and retrieved 5 years of contacts and photos! I was shocked and very happy. These two are very skilled and knowledgeable and simply the Best. Highly Recommended. I simply cannot thank them enough!

FrancoisCourtice · Samsung S20 FE salt water data recovery
5 out of 5 stars

My 6 year old broke her screen on her tablet. I called these people . They made time for me right away. Finished in 1.5 hrs. Great service, great price! Highly recommended :)

DaleCourtice · Tablet screen repair
5 out of 5 stars

They fix my iPhone 12 Pro Max screen and back both on same day Thank you so much guys . Really good store in courtice

AshwinCourtice · iPhone 12 Pro Max screen and back glass

Trust

What every Phone Studio repair includes.

  • Free diagnosis · clear quote before any work
  • 90-day warranty · parts and labour
  • Same-day repair available
  • Walk-ins welcome · no appointment required
Courtice · Open during business hours

Broken? Bring it in.

Walk in, or call us first, we’ll tell you whether to bring it. Whatever it is, however long it’s been sitting in your drawer, that’s what the bench is for.

Visit
2 Glenabbey Dr, Unit 5
Courtice, ON L1E 1B9
Hours
Mon-Fri · 10:00 AM - 7:00 PMSat · 10:00 AM - 6:00 PMSun · 11:00 AM - 5:00 PM
Email
courtice@phonestudio.ca