Terms & Conditions

These Terms & Conditions ("Terms") govern the services Phone Studio provides, repairs, sales, trades, and accessories, as well as your use of our website at phonestudio.ca.

When you leave a device with us, sign a repair ticket, or buy a product from us, you agree to these Terms. If you don't agree, please don't use our services. Some of these Terms limit our liability, please read them.

"You", "your"

The person leaving a device with us, buying from us, or using our website.

"We", "us", "Phone Studio"

Phone Studio, located at 2 Glenabbey Dr, Unit 5, Courtice, ON L1E 1B9.

"Device"

Any phone, tablet, laptop, computer, console, or other item left with us for service.

"Repair"

Any diagnosis, fix, modification, data work, or other service performed on a Device.

"Quote"

A written estimate of the cost of a proposed Repair.

Diagnosis is free. There is no fee for us to open a Device, identify the issue, and provide a written Quote, and there is no fee if you decide not to proceed with the Repair.

Diagnosis may, on rare occasions, require partial disassembly. The Device will be reassembled before being returned to you whether or not you proceed.

Diagnosis on Devices that arrive with significant pre-existing damage, water exposure, third-party prior repair work, or board-level damage, may take longer. We will tell you up-front if the diagnostic itself will take more than two business days.

Every Repair starts with a written Quote. The Quote will state the work to be performed, the parts to be used (including their grade, see Section 4), and the total price including taxes. We will not begin paid work on your Device without your authorization.

• Quotes are valid for 14 days from the date issued. After that we may need to re-quote if parts pricing has changed.
• You authorize the Repair by replying in writing (email, SMS) or signing the printed work order in-store.
• If, while performing an authorized Repair, we discover an additional fault that affects the work or the price, we will pause and contact you for a revised authorization. We will never silently increase the bill.

We use a range of replacement parts. Each Quote will specify the grade of part being used:

• Aftermarket, generally the most affordable option, used selectively on older devices.
• Premium OEM-equivalent, our default for current devices; functionally indistinguishable from original to a normal user.
• Refurbished original, original manufacturer panel/component with replaced glass or housing.
• Genuine new OEM, the same part the original manufacturer would use; highest cost.

Where the Quote specifies a particular grade and we cannot source that exact grade, we will contact you to choose between waiting for the specified grade or substituting an equivalent. We will not substitute downward without your consent.

Standard repairs carry a 90-day warranty starting on the date of pickup. Some repairs carry a shorter or limited warranty because the outcome depends on the device's condition before we received it and on the type of work performed: water-damage repairs are the most common example, where corrosion can progress after the repair regardless of our work. The exact warranty applicable to your Repair will be stated on your invoice. Where a manufacturer provides a longer warranty on a specific genuine OEM part, that longer warranty applies to the part.

What the warranty covers

• Defects in the replacement parts we installed.
• Defects in our workmanship, for example, a connector we did not seat properly, or a component we damaged in the course of the work.
• Touch issues, ghost-touch, backlight failure, or other functional faults attributable to a screen we installed.

What the warranty does not cover

• New physical damage occurring after the Repair (drops, cracks, bends).
• Liquid exposure or any liquid-damage symptoms occurring after the Repair.
• Pre-existing faults unrelated to the Repair we performed.
• Damage caused by attempted user repair or by another shop opening the device after our work.
• Software issues unrelated to the hardware we serviced.

To make a warranty claim, bring the Device to us with the original invoice within the warranty period. If the claim is covered, we will repair or replace the affected part at no charge. If it is not covered, we will tell you so before any chargeable work begins.

We take reasonable care, but Repairs occasionally involve resets, firmware flashes, or unexpected component failure that can result in data loss, even on jobs (like a screen replacement) where data loss is not expected.

Where you have specifically engaged us for data recovery, this section is modified by Section 6.1 below.

For how we access, handle, and protect any data on your Device during a repair, see our Privacy Policy.

6.1 Data-recovery work

For data-recovery jobs, our duty is to use reasonable professional efforts to recover the data categories you specify (typically: photos, videos, contacts, messages). We make no guarantee of complete or partial recovery, the success of data recovery depends on the underlying condition of the storage, which often cannot be known until the work has begun.

Stated turnaround times are estimates given in good faith. Most common Repairs (phone screens, batteries, charge ports) are same-day when parts are in stock. Tablets, laptops and board-level work typically take 1–5 business days.

Turnaround may be affected by parts availability, the discovery of additional faults, or unusual demand. We will keep you informed if your Repair is going to take longer than originally quoted.

On liquid-damage and board-level repair jobs, we operate a "no-fix / no-fee" policy: if we are unable to bring the Device back to working condition, you do not pay for the diagnostic work.

• You are still responsible for any parts you have specifically authorized us to install (for example, a replacement battery installed to verify the board).
• Liquid-damaged Devices are inherently unpredictable. Even when we successfully recover a Device, latent damage may surface later. Section 5 (Warranty) does not extend to damage attributable to the pre-existing liquid exposure.

Payment is due on completion of the Repair, before the Device is returned to you. We accept cash, debit, and major credit cards. We do not accept personal cheques.

On Repairs over $300 we may request a deposit equivalent to the cost of the parts before ordering. Deposits are non-refundable once the parts are ordered, except where the parts ordered turn out to be unavailable.

All prices are in Canadian dollars and include all applicable taxes.

We will notify you when your Repair is complete and ready for pickup. Please collect your Device within 30 days of that notice.

If you can't collect within 30 days, just let us know, we are happy to hold longer when arranged in advance.

Refurbished devices sold by Phone Studio carry a 30-day warranty from the date of sale, covering functional defects in the device. They do not cover new physical or liquid damage occurring after the sale.

When you sell or trade a device to us, you confirm that you are the lawful owner, that the device is not subject to any outstanding finance, and that you have removed your personal accounts (Apple ID / Google account / Microsoft account) and any activation locks. We will not accept a device that remains tied to a previous owner's account.

Trade values are based on the condition assessed in-store at the time of the trade. We reserve the right to revise an online estimate after inspecting the device in person.

To the maximum extent permitted by Ontario law:

• Our liability arising out of or in connection with any Repair, product sale, or use of our website is limited to the amount you paid us for the specific Repair or product giving rise to the claim.
• We are not liable for indirect, incidental, or consequential losses, for example, loss of business, loss of profits, or loss of data, even where such losses were foreseeable.
• Nothing in these Terms limits any liability that cannot be limited under applicable consumer-protection law.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute arising out of these Terms will be brought in the courts of Ontario, subject to your right to bring small-claims matters in the appropriate small-claims court.

Before bringing any dispute, please contact us, most issues are resolved with a conversation. We mean this genuinely.

We may update these Terms from time to time. The "Last updated" date above will reflect the current version. The version in force at the time you authorise a Repair or make a purchase is the version that applies to that transaction.

Questions about these Terms, or about a specific Repair?

• Phone Studio
• 2 Glenabbey Dr, Unit 5, Courtice, ON L1E 1B9
• Phone: (905) 433-8989
• Email: courtice@phonestudio.ca