Last updated: December 2025

These Terms & Conditions (“Terms”) outline how Phone Studio (“we”, “us”, “our”) provides repairs, services and products to you (“you”, “your”).

By using our website, visiting our store, requesting a quote or leaving a device with us, you agree to these Terms.

1. Who we are

Phone Studio

2 Glenabbey Dr, Unit 5

Courtice, ON L1E 1B9

Canada

Email: courtice@phonestudio.ca

Phone: 905-433-8989

We provide repair services for phones, tablets, laptops, computers, smartwatches and game consoles, and we may also buy and sell devices and accessories.

2. Scope of our services

Our services may include:

• Diagnosis and repair of phones, tablets, laptops, desktop computers, smartwatches and game consoles

• Replacement of parts such as screens, batteries, charging ports and other components

• Data-related services, where possible (for example, data transfer or basic data recovery)

• Sale of new or pre-owned devices and accessories

• Purchase or trade-in of used devices

We may refuse or stop any service at our discretion if we believe it is unsafe, uneconomical or not in your best interests.

3. Quotes, pricing & deposits

• All quotes are estimates based on the information available at the time.

• Final pricing may change if additional issues are discovered during the repair. We will inform you and ask for approval before proceeding with any extra work.

• Prices include parts and labour unless clearly stated otherwise.

• We may require a diagnostic fee or deposit for certain services, especially complex or time-consuming jobs. Any such fees will be explained before we begin.

4. Diagnostics & approval

• When you leave a device with us, you authorize us to perform basic diagnostic checks to identify the issue.

• We will explain our findings and give you a repair option, price and approximate timeframe.

• We will not proceed with paid repairs without your approval, except for minor work you have clearly authorized in advance.

If you decline a repair after diagnostics are completed, a diagnostic fee may apply, if one was agreed upon.

5. Parts, quality & warranty

• We may use new, refurbished, OEM or high-quality aftermarket parts, depending on availability and your device. We will always aim to use reliable, tested parts.

• Most repairs come with a 90-day parts & labour warranty, starting from the date you pick up your device. Any warranty terms will be explained on your invoice.

• The warranty covers defects in parts or workmanship related to the repair we performed.

• The warranty does not cover:

  • New physical damage (for example, drops, cracks, liquid damage)

  • Damage caused by misuse, modification or work done by another shop after our repair

  • Issues unrelated to the original repair

If a problem arises within the warranty period, you must bring the device back to us for inspection. We may repair, replace the part, or issue another solution at our discretion.

6. Data, backups & responsibility

We understand your data is important. However:

• We do not promise that data (photos, contacts, apps, files) will remain intact during any repair, especially in cases of liquid damage, severe board damage or failing storage.

• It is your responsibility to back up your data before bringing a device for repair whenever possible.

• We are not liable for any loss of data, software or settings that occurs during diagnosis or repair.

We do not copy, access or share your data except as strictly needed to test the device and complete the repair.

7. Liquid damage & high-risk repairs

Liquid damage and some board-level issues can be complex and unpredictable:

• Some devices may work only temporarily after repair or may fail again later.

• We may attempt cleaning or board-level work without any guarantee that the device will be fully restored.

• In some cases, attempting a repair may cause existing damage to become worse or make the device unusable.

For these jobs, we will explain the risks and may record on your ticket that the service is “no-fix / limited warranty” or similar.

8. Turnaround times

• We will give you an estimated time for completion, but this is not a guarantee.

• Actual turnaround can be affected by parts availability, complexity of the problem, number of jobs ahead of you and other factors.

• We are not responsible for any loss, inconvenience or costs due to delays (for example, missed work calls, transport or other indirect issues).

9. Device ownership & uncollected devices

When you leave a device with us:

• You confirm that you are the owner of the device or have the owner’s full permission to authorize repair or data work.

Uncollected devices:

• We will try to contact you when your repair is finished.

• If a device is left uncollected for more than 60 days after completion or final contact, we may:

  • Consider it abandoned,

  • Recycle it, or

  • Dispose of it in accordance with local regulations.

Any deposits or payments may not be refundable for abandoned devices.

10. Sales of devices & accessories

For devices and accessories purchased from us:

• We will explain any warranty coverage at the time of sale (for example, 30-day device warranty, accessory warranty, etc.).

• Pre-owned devices may show signs of cosmetic wear. We try to describe their condition honestly.

• Warranty typically does not cover physical damage, liquid damage, misuse or unauthorized repairs after purchase.

Please keep your receipt or invoice, as it may be required for warranty claims.

11. Buying and trading in devices

If we buy or accept a trade-in device from you:

• You confirm that you are the legal owner of the device and that it is not stolen or tied to unpaid balances.

• You agree to remove any passwords, accounts (such as Apple ID, Google account) and locks as requested.

• Once the sale or trade-in is complete, the device usually cannot be returned, except where required by law.

We reserve the right to refuse a trade-in or purchase if we suspect the device is not legitimately owned or is blacklisted.

12. Website use & online content

Our website and any content, including prices, services and information, are provided for general information and may change without notice.

• We try to keep information accurate, but we do not guarantee that everything on the website is always up to date or error-free.

• Any links to third-party websites (for example, maps, social media, external tools) are provided for convenience. We are not responsible for their content or policies.

Using our website does not create any contract beyond these Terms and any repair or sales agreement you make with us directly.

13. Limitation of liability

To the fullest extent permitted by law:

• Our total liability for any claim related to a device, repair, service or product is limited to the amount you paid us for that repair or product.

• We are not liable for:

  • Loss of data, photos, contacts or software

  • Loss of income, business, profits or opportunities

  • Any indirect, special or consequential damages

This does not limit any rights you may have under consumer protection laws that cannot be excluded.

14. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada that apply in Ontario. Any disputes will be handled by the courts located in Ontario, Canada.

16. Contact us

If you have questions about these Terms & Conditions, you can contact us at:

Phone Studio

2 Glenabbey Dr, Unit 5

Courtice, ON L1E 1B9

Canada

Email: courtice@phonestudio.ca

Phone: 905-433-8989